Vision Homes Association - 2 Ouzel Drive

Updated 1 March 2019

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014. This was a comprehensive inspection.

This inspection was announced. We gave the provider 48 hours’ notice of our inspection as we needed to be sure someone would be in due to the size of the service. This inspection took place on 5 February 2019. It was completed by one adult social care inspector.

Before the inspection we reviewed the information we held about the service, including past inspection reports and notifications about incidents which the provider is required to send us. We also contacted other bodies such as the local authority and local safeguarding team to ask if they held any information about the service. We did not receive any information of concern.

We requested a provider information return (PIR) before this inspection. This is information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make.

We spoke with the manager and two care staff. We only spoke with one person who used the service as other people were out in the community during the inspection and one person declined to talk with us. We viewed two staff files, two people's care records and documentation to show how the service was run.

Updated 1 March 2019

Vision Homes Association offers personal care and support to people who have one or more of a variety of conditions. These can include but are not limited to, sensory impairment, learning disability and acquired brain injury. Number 2 Ouzel Drive is staffed by a permanent team of support workers who provide 24-hour care and support to four people. The service is housed in a large bungalow divided into four self-contained one-bedroom flats, a communal area with a kitchenette and a staff office. People had separate access from their flats to a garden area. There were four people receiving support at the time of inspection.

At the last inspection, the service was rated good.

At this inspection we found the service remained good.

Staff and manager were confident in supporting people with medicines.

Staff had regular opportunities to update their skills and professional development. Staff demonstrated an understanding of the Mental Capacity Act (MCA) 2005. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

Staff were motivated and worked well as a team, with effective support from one another and from the manager.

Care records contained clear information covering all aspects of people's individualised care and support and staff had a caring approach to working with the people who used the service.

There was a clear management structure and all staff understood their roles and responsibilities.

There was an open and transparent culture in which staff felt valued and able to approach the manager.

Further information is in the detailed findings below.