Archived: Woodford Court

Updated 13 October 2017

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014

This inspection took place on 18 September 2017 and was unannounced. It was carried out by one inspector.

As part of the inspection, we reviewed the information we held about the service. This included statutory notifications, which are notifications the provider must send us to inform us of certain events. We also spoke with the local authority commissioners about the service and reviewed previous inspection reports.

During the inspection, we spoke with three people who lived in the service, three relatives, the registered manager and three members of the staff team. We looked at a variety of records, including three care records, three recruitment files, staff training records, health and safety records and other documentation relating to the management of the service.

Following our inspection, a relative contacted us on 21 September 2017 to provide their feedback about the service.

Updated 13 October 2017

This inspection took place on 18 September 2017 and was unannounced. At our last inspection in October 2014, we found the provider was meeting the regulations we inspected and the service was rated Good. At this inspection we found that the service continued to be rated Good.

Woodford Court is a care home that provides accommodation and 24-hour support with personal care for up to 12 adults with learning disabilities.

There was a registered manager in place. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People felt safe at the service. The provider had safeguarding policies and procedures were in place. Staff had received training about how to safeguard people and knew how to report any potential abuse.

There were enough staff to meet people's needs and the provider ensured all new staff had the relevant checks carried out before they started working at the service. Staff received regular training and supervision.

People and their representatives were happy with how care and support was provided. Staff had a good knowledge of people`s individual care needs. They treated people with dignity and respect and encouraged them to be independent.

Any potential risks to people were assessed to ensure their safety. There was a system in place to record when accidents or incidents had happened. People's medicines were safely managed.

People received care and support that were tailored to their individual needs. Staff were aware of people's likes and dislikes. People were provided with a choice of food and drink. They were supported by staff who respected their privacy and maintained their dignity.

People, relatives and staff felt the service was managed well. People who used the service and their relatives were asked about the quality of the service provided. The provider had a complaints policy in place. There were regular meetings for people and staff to discuss about the service.