8 September 2016
During a routine inspection
There was a registered manager at this service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Registered providers and registered managers are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
People were encouraged to take responsibility for their own safety and keeping themselves safe. People were made aware of their rights and what was acceptable and unacceptable treatment of them.
People were only cared for by staff they felt safe and comfortable with, and they were involved in decisions about who would the provider employed.
People were supported by a skilled and well-trained staff team. Staff used ongoing training to reflect on their practice and ensure people's health and wellbeing needs were met.
People were supported with eating and drinking and to maintain a healthy weight. Where there were concerns over people's health, specialist input was sought from a range of health professionals.
People's communication needs were known by staff and different communication methods were used to ensure people were involved in decisions about their care.
People were supported by a respectful staff team who enjoyed working with people and helping them to achieve their goals.
People's changing health and wellbeing needs were responded to. People's individual preferences were taken into account and used to tailor people's care to meet their needs.
People knew how to complain or provide feedback and were confident that action would be taken.
The provider's emphasis was on inclusion and valuing diversity, both in terms of people and staff. The provider promoted a positive image of disability and focused on what people could achieve.
Staff felt supported by the registered manager and provider, and felt a sense of pride about working for the organisation and in its values.
People were involved in the running of the service and in the day-to-day running of the office.