Background to this inspection
Updated
2 March 2021
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the coronavirus pandemic we are looking at the preparedness of care homes in relation to infection prevention and control. This was a targeted inspection looking at the infection control and prevention measures the provider has in place.
This inspection took place on 19 February 2021 and was announced.
Updated
2 March 2021
About the service: Pendean Court is a residential care home that was providing personal care to eight deaf adults, some of whom had a learning disability or a physical disability.
What life is like for people using this service:
¿ People and their relatives consistently told us they felt safe living at the service and staff treated them in a caring and respectful manner. Comments included, "He is happy there", “I wouldn't have him living anywhere else" and "They are absolutely marvellous."
¿ Staff were committed to delivering care in a person-centred way based on people's preferences and wishes. People were observed to have good relationships with the staff team. Staff actively encouraged people to maintain links with the local community, their friends and family.
¿ Staff were recruited safely in sufficient numbers to ensure people’s needs were met. There was time for social interaction and activity with staff. Staff knew how to keep people safe from harm.
¿ People's care was individualised and focused on promoting their independence as well as their physical and mental well-being. People were empowered to take positive risks, to ensure they had as much choice and control of their lives as possible.
¿ The environment was safe and people had access to equipment where needed. Staff had received appropriate training and support to enable them to carry out their role safely, including the management of medicines.
¿ People were supported to access healthcare services, staff recognised changes in people's health, and sought professional advice appropriately.
¿ People were involved in meal planning and preparation. Staff encouraged people to eat a well-balanced diet and make healthy eating choices.
¿ The registered manager, provider and senior team worked well to lead the staff team in their roles and ensure people received a good service. People, their relatives and staff told us they were approachable and that they listened to them when they had any concerns or ideas. All feedback was used to make continuous improvements to the service.
Rating at last inspection: Good (report was published 30 September 2016)
Why we inspected: This inspection was a scheduled comprehensive inspection based on the previous rating.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit as
per our re-inspection programme. If any concerning information is received we may inspect sooner.
The full details can be found on our website at www.cqc.org.uk