29 August 2013
During a routine inspection
People told us they were asked for their consent before care and support was given. One person said, "Staff do ask for my consent before they do anything". Records showed that people signed to give their consent.
Records showed that people's needs were documented and centred around their expectations. One person said, "I like living here because there is support when I need it".
Medication processes were in place to support people's needs and audits were completed to ensure those processes were being followed.
We found that staff were appropriately qualified and training and induction were in place for staff.
We found that a system was in place for monitoring trends and checking on the quality of service provision, however there was not a system in place to allow people to comment on the quality of their service.
Records were clear and fit for purpose and kept securely as part of the provider's procedures.