25 April 2019
During a routine inspection
Mental Health Residential Limited – 71 London Road is a residential care home for nine younger adults who need support to maintain their mental health. At the time of this inspection nine people were living in the service.
For more details, please read the full report which is on the CQC website at www.cqc.org.uk
People's experience of using the service:
People were positive about the service. A person said, "I’ve got what I need here and I’m okay.”
People received safe care and treatment in line with national guidance from care staff who had the knowledge and skills they needed.
People were safeguarded from the risk of abuse and had been supported to take medicines safely.
Lessons had been learnt when things had gone wrong.
People had been helped to receive medical attention when necessary.
People and their relatives were consulted about the care provided and their consent had been obtained.
Care staff were courteous and polite and confidential information was kept private.
People were supported to be as independent as possible and to enjoy occupational and social activities in the community.
There were robust arrangements to manage complaints.
Good team work was promoted and regulatory requirements had been met.
Rating at last inspection:
The service was rated as ‘Requires Improvement' at the inspection on 31 January 2018 and 7 February 2018 (the inspection report was published on 24 April 2018). At the inspection in January and February 2018 there were two breaches of regulations. This was because the registered persons were not operating a safe recruitment and selection procedure. Also, the registered persons had not made suitable provision to operate, monitor and evaluate the running of the service. At this inspection in April 2019 both of the breaches of regulations had been put right. More robust pre-employment checks had been completed to ensure that applicants fully demonstrated they were trustworthy and suitable people to work in the service. In addition to this, the registered persons had strengthened existing quality checks and introduced new audits to enable them to more closely monitor the operation of the service. As a result of these changes the overall rating of the service has improved to ‘Good’.
Why we inspected:
This was a planned inspection based on the rating we gave the service at the inspection in January and February 2018.
Follow up:
We will continue to monitor intelligence we receive about the service until we return to visit in line with our re-inspection programme. If any concerning information is received we may inspect sooner.