Genesis Care, Southampton

Updated 4 March 2022

Genesis Cancer Care Southampton is operated by Genesis Cancer Care UK Limited. It is an independent radiotherapy service in Southampton, Hampshire.

They provide a service to self-paying or insurance paying adults over the age of 18. The hospital primarily serves the communities of the Southampton area and the Channel Islands. It also accepts patient referrals from outside this area.

Genesis Cancer Care Southampton delivers targeted external beam radiotherapy treatments to accurately treat many types of cancers including but not limited to; prostate, breast, colorectal, head and neck cancers. The service also provides care for benign conditions such as Dupuytren’s contracture (one or more fingers permanently bent towards the palm).

The service registered with Care Quality Commission in 2010. They are registered to carry out the regulated activity: treatment of disease, disorder or injury.

The service has a registered manager who has been in post since March 2021.

Updated 4 March 2022

We rated it as outstanding because:

• The service had enough staff to care for patients and keep them safe. Staff had training in key skills, understood how to protect patients from abuse, and managed safety well. The service controlled infection risk well. Staff assessed risks to patients, acted on them and kept good care records. They managed medicines well. The service managed safety incidents well and learned lessons from them.
• Staff provided a high level of care and treatment. Managers monitored the effectiveness of the service and made sure staff were competent. There was a strong, visible, patient centred culture. Staff worked well together for the benefit of patients, advised them on how to lead healthier lives, supported them to make decisions about their care, and had access to good information. Key services were available to support timely patient care.
• Staff consistently treated patients with compassion and kindness, respected their privacy and dignity, took account of their individual needs, and helped them understand their conditions. They provided exceptional emotional support to patients, families and carers. Patient emotional and social needs were seen as being as important as their physical needs.
• The service planned care to meet the needs of local people, and always took account of patients’ individual needs, and made it easy for people to give feedback. Patient individual needs and preferences were central to the delivery of tailored services. People accessed the service when they needed it and did not have to wait too long for treatment.
• Leaders ran services well using reliable information systems and supported staff to develop their skills. Staff understood the service’s vision and values, and how to apply them in their work. Staff felt respected, supported and valued. They were focused on the needs of patients receiving care. There were consistently high levels of engagement with staff and people who use services. Staff were clear about their roles and accountabilities. Staff were committed to improving services continually.

Updated 4 March 2022

See the summary above for details.