The Care Quality Commission

Archived: Longdene Homecare - North Surrey

Unit 25, Enterprise House, 44-46 Terrace Road, Walton On Thames, Surrey, KT12 2SD (01932) 254276

Provided and run by:
Care Homes of Distinction

All Inspections

21 July 2011

During an inspection in response to concerns

We spoke with five clients or their representatives on the telephone following our visit to the agency premises. All the people that we spoke with told us that they thought the care and support provided by the agency staff was good and there was continuity of care as people generally had the same carers.

People said that the staff were polite and courteous and did their jobs well. Some people said that there were times when staff arrived early and some arrived late yet the clients were aware it was mainly due to traffic problems and those clients we spoke with said it did not cause them any problems.