Archived: The Hospital Group - Sheffield Clinic

We reviewed a sample of patient's views recorded on 10 patient satisfaction questionnaires completed in September 2013. Some patient comments captured included, 'always get a good level of service from all the staff', 'very professional staff thank you', 'friendly and professional' and 'made to feel very welcome, lovely staff.'

We found processes were in place to safeguard patients from the risks of abuse.

We found staff were adequately supported because they received regular training sessions and an annual appraisal.

We found there were systems to regularly assess and monitor the quality of service that patients received.

We found patients were protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records had been maintained.

People who used the service experienced care, treatment and support that met their needs and protected their rights. They had detailed care plans relating to their care needs. People were positive about the service. One person said, "It's been an excellent experience."

The provider had taken steps to provide care in an environment that was suitably designed and adequately maintained. Consultation rooms were sufficiently equipped to ensure people's privacy and dignity was maintained.

People were cared for, or supported by, suitably qualified, skilled and experienced staff. Staff we spoke with were clear about their role and responsibilities. People who used the service told us they had received a good standard of care.

We found people's complaints were fully investigated and resolved wherever possible to their satisfaction. Learning from complaints were discussed at team meetings. This ensured people's complaints were listened to and acted on effectively.