We carried out a review of the data available to us about Safi Care Services Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Safi Care Services Ltd, you can give feedback on this service.
Safi Care Services Ltd is a home care agency providing care to people in their own homes. The service is registered to provide personal care to adults over the age of 18. Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided. At the time of the inspection, 2 people were receiving the regulated activity of personal care.
People’s experience of using this service and what we found
People who used the service and their relatives told us they felt safe when being supported by staff. People told us they had not experienced missed or late care visits and the care being provided was consistent.
Risks associated with people’s care were assessed appropriately. People’s medicines were managed safely. The provider regularly undertook an analysis of accidents and incidents to look at lessons which could be learnt.
People told us staff used personal protective equipment (PPE) appropriately when they undertook care visits, and the registered manager told us they had sufficient supplies in the event of an outbreak.
Staff told us they had received relevant training in relation to their role. Staff told us they felt encouraged to undertake further training and they had received regular supervisions. Staff competency checks were undertaken to ensure staff had the skills required to support people safely and the way they wished to be supported.
People and their relatives told us staff were kind, caring and respectful towards them. Staff encouraged and supported people to be as independent as possible.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s care plans provided staff with the information required to support people effectively. Where it was part of the care agreement, people were supported with activities to avoid social isolation.
There were systems in place to monitor the quality of care provided and action was taken where areas of improvement were identified. People, their relatives and staff knew how to complain and told us they felt confident management would listen to their concerns and address these.
People, their relatives and staff told us they felt the service was well-led and encouraged people to be engaged and involved in their care. Care records showed staff worked with external agencies, such as healthcare professionals, to achieve positive outcomes for people.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 22 December 2021 and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.