The Care Quality Commission

Archived: HF Trust - No 3 Milton Heights

Potash Lane, Milton Heights, Abingdon, Oxfordshire, OX14 4DR (01235) 827615

Provided and run by:
HF Trust Limited

All Inspections

14 December 2012

During a routine inspection

In view of the limited communication of people who used the service, we relied on the observations between the staff and people who use the service in order to understand their experiences. On the day of our visit only one of the three people living at 3 Milton Heights was at home. We also spoke to relatives of people that lived at the home and checked records to see how people were supported.

We spoke to two relatives who told us that they were extremely happy with the care their relative received, they told us that staff were caring, kind and attentive and that "nothing was too much trouble".

We spoke with four members of staff during our visit. Staff were very motivated, caring and positive about working in the home and praised the teamwork and supportive atmosphere. The staff we spoke to told us that they were well trained and received regular supervision.

People were protected against the risks associated with medicines because the provider had appropriate arrangements in place to manage medicines. We found staff had a good understanding of people's medication needs.

People were cared for or supported by suitably qualified, skilled and experienced staff.

People were not fully protected from the risks of unsafe or inappropriate care and treatment because accurate and appropriate records were not being maintained.