18 November 2013
During a routine inspection
We found that people's care needs had been assessed. People had been consulted about their wishes with regards to their care. They had been asked to sign various consent forms to indicate their written agreement with the care provided.
There were processes in place to manage medicines. People we spoke with were satisfied that medicines were managed safely. We found however, that one of the systems in place to record the administration of medicines had not always been completed fully by all staff.
Staff had been provided with an induction when they commenced work and regular refresher training. Staff were encouraged to undertake further professional development. Their work was monitored through regular supervision.
The provider regularly sought people's feedback about the quality of the service. They also sought feedback from the staff about the service.
There was a complaints system that people had been provided with information about.