Archived: Care Management Group - 290 Dyke Road

Updated 13 March 2019

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team:

The inspection was completed by one inspector.

Service and service type:

Care Management Group – 290 Dyke Road is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Care Management Group – 290 Dyke Road accommodates five people in one adapted building.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection:

We gave the service 3 days’ notice of the inspection visit because it is small and the people and staff are out and about in the community. We needed to be sure that they would be in.

What we did:

Before the inspection:

•We used information, the provider sent us in the Provider Information Return. Providers are required to send us key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections.

•We looked at information we held about the service including notifications they had made to us about important events.

•We reviewed all other information sent to us from other stakeholders, for example, we spoke to a health and social care professional.

During the inspection:

•We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

•We spoke to two people’s relatives, the registered manager, the deputy manager and two staff.

•We looked at two care records, three staff recruitment files, records of accidents, incidents and complaints, audits and quality assurance reports and other records relating to the running of the service.

Following the inspection:

•We spoke to two health and social care professionals.

Updated 13 March 2019

About the service: Care Management Group – 290 Dyke Road is a residential care home providing personal care to five people living with learning and physical disabilities at the time of the inspection. The home is single storey with access to a garden at the rear. There is a shared lounge and conservatory area.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

People’s experience of using this service:

•At this inspection we found the evidence continued to support the rating of good and there was no evidence or information from our inspection and ongoing monitoring that demonstrated serious risks or concerns.

•The outcomes for people using the service reflected the principles and values of Registering the Right Support in the following ways; promotion of choice and control, independence and inclusion. People’s support focussed on opportunities to gain new skills and maintain current independence and work toward more independence.

•Staff knew people, their needs, wishes and abilities well.

•People were treated with kindness and compassion and received personalised care.

•People’s independence was promoted. Staff supported people to use assistive technology to increase their independence. For example, a large touch button in place of a doorbell.

•People’s needs and any risks were assessed and planned for. Staff had a positive approach to risk, and balanced this with ensuring people had opportunities suitable for them.

•People were supported to have maximum choice and control over their lives and staff supported them in the least restrictive way possible; the systems in the service supported this practice.

•People, their relatives, staff and other professionals were involved in the development of the service.

•Specialist needs that people had, such as health conditions or nutritional needs, were supported. Staff had training to ensure they could meet people’s needs, and their competency to do so was assessed.

•Staff were recruited using safe recruitment practices. When joining the service, they were supported with induction, and this support continued with regular training and supervision.

•Staff worked in partnership with health and social care professionals to ensure people received the right support.

•The quality assurance framework supported the registered manager to continuously learn and improve.

Rating at last inspection: At the last inspection the service was rated Good (22 April 2016).

Why we inspected: This was a planned inspection to confirm that this service remained Good.

Follow up: We will continue to monitor the intelligence we receive about this home and plan to inspect in line with our re-inspection schedule for those services rated Good.