Eastholme

Updated 3 September 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Act, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team

One inspector carried out the inspection.

Service and service type

Eastholme is a ‘care home’. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means the manager and the provider are both legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

We gave the service 48 hours’ notice of the inspection visit because it is small. We needed to be sure people and staff would be in.

What we did before the inspection

We reviewed information we had received about the service since the last inspection. We sought feedback from the local authority and professionals who work with the service. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key

information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all this information to plan our inspection.

During the inspection

We looked at the care records of two people, a sample of medicines records and other records related to the management of the service. We spoke with two relatives of people using the service. We also spoke with the registered manager, deputy manager, two team leaders and two staff members. We received written feedback about the service from one healthcare professional.

After the inspection

We contacted three relatives and one healthcare professional to invite their feedback about the service.

Updated 3 September 2019

About the service

Eastholme is a care home and provides accommodation and support for up to four people living with a learning disability. There were four people living at the service when we visited.

The service has been developed and designed in line with the principles and values that underpin Registering the Right Support and other best practice guidance. This ensures that people who use the service can live as full a life as possible and achieve the best possible outcomes. The principles reflect the need for people with learning disabilities and/or autism to live meaningful lives that include control, choice and independence.

People’s experience of using this service and what we found

Relatives and people told us they were happy with the service. One relative told us, “[Person] seems very content and happy.” The provider had systems in place to ensure people remained safe. Staff had completed safeguarding training and were aware of the provider’s whistleblowing process. Risks had been identified and managed. The provider ensured checks were in place to maintain the safety of the home.

People received support to take their medicines safely. The provider ensured staff employed were suitable with the right skills and experience to support people living at the service. Enough well-trained staff were available to ensure people’s needs were met.

Staff treated people as individuals with compassion and kindness. The provider had a clear ethos which staff spoke proudly about. Staff told us they were supported by the management team.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible; the policies and systems in the service supported this practice.

We observed many happy interactions between people and staff. Staff clearly knew people well and were knowledgeable about people’s life histories, family structures, preferences and care and support needs. We observed staff seek permission before supporting people.

Care plans were person centred and provided staff with clear information on how to support people in line with their preferences. People were supported to take part in activities and interests they enjoyed.

The provider had an effective quality assurance processes to monitor the quality and safety of the service provided.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk.

Rating at last inspection

The last rating for this service was Good. (published on 21 February 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor this service and inspect in line with our re-inspection schedule for services rated good.