Aspen Lodge Care Home

On this page

• Overview
• Kindness, compassion and dignity
• Treating people as individuals
• Independence, choice and control
• Responding to people’s immediate needs
• Workforce wellbeing and enablement

Staff understood people’s needs well and supported them in a personalised and individual way. People were supported to follow their preferences and routines as they wished. However, people’s care plans and care records did not always reflect the care they received or how staff should support them.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Kindness, compassion and dignity during this assessment. The score for this quality statement is based on the previous rating for Caring.

Although staff understood people’s needs, care plans did not always reflect the level of detail required to capture people’s individual preferences and care requirements. For example, one person’s care plan detailed that the person suffered with agitation. However, the care plan did not identify potential triggers of anxiety or positive strategies staff could use to help the person remain calm. In another example, one person’s care plan contained limited detail about how they were supported with dietary needs and preferences. Their care records reflected they would frequently have the same meal, without any information about how their preferences were explored, different menu options were offered and how dietary needs were reviewed. There was limited evidence that there was a robust process in place to ensure care plans were regularly updated and reviewed. Some care plans had not been reviewed since April 2022. This meant we could not be assured that all care plans reflected people’s current needs.

People told us they were treated as individuals and that staff provided personalised care. Comments included, “Staff are great and know what care I need“ and, “I am looked after really well.” People said they were able to carry out their daily routines as they wished and that staff understood what was important to them. Comments included, “I like to get up at 6am and staff say that’s my choice and always help me“ and, “I go to bed about 10pm I’m happy with that as it’s my choice.” People told us that they were supported to follow their interests and stay connected to those important to them. Comments included, “Staff keep me in touch with anyone I want to” and, “I meet with friends sometimes and go to a café."

Staff were caring and knowledgeable about people and their care needs. They were attentive and motivated and spoke about people with familiarity and warmth. The registered manager and provider were a visible presence in people’s everyday lives. They had a good understanding of people’s needs and had developed positive working relationships with people.

We observed many positive interactions between people and staff. Staff had a good knowledge of people’s needs and attended to them in a warm and timely manner.

We did not look at Independence, choice and control during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Responding to people’s immediate needs during this assessment. The score for this quality statement is based on the previous rating for Caring.

We did not look at Workforce wellbeing and enablement during this assessment. The score for this quality statement is based on the previous rating for Caring.