6 January 2014
During a routine inspection
On the day of our inspection visit, the total number of people being supported by the agency was 22 with 13 members of staff.
We looked at key documents including care plans, risk assessments, quality assurance and other records relating to the running of the service. This helped us make a judgement about how the service was run, how people were looked after and how it managed its overall business.
People were respected and involved in their care and treated as individuals. People told us that they were very happy with the care received and that the staff were "excellent", "very good - I feel safe" and "it's a pleasure to know them". Due to the small size of the service, staff knew all the people well and had developed good relationships with them. People told us they knew all the staff members and all said that they "know all of them" and did not mind which staff member came.
Records relating to the care planning and risk assessment were incomplete and inconsistent.
We found that not all the records relating to the running of the business were up to date and accurate.