The Care Quality Commission

Archived: Independent Lifestyle Options Domiciliary Care

28 Combemartin Road, Southfields, London, SW18 5PR (020) 8788 3947

Provided and run by:
Independent Lifestyle Options Ltd

Important: This service is now registered at a different address - see new profile

All Inspections

8 March 2013

During a routine inspection

People who use the service told us that staff treated them with dignity and respect. This included being enabled and encouraged to make their own decisions and choices, including care, treatment and deciding which activities they would like to do. People told us "In the past my mum did my clothes shopping. I now have that responsibility". "If I have a problem staff are easy to talk to". "I am very satisfied, get on well with staff and get the support I need". "I'm very happy here". They felt safe and protected by the service and enjoyed where they lived. They also said the meals were good. They said staff were friendly, supportive, knew their jobs and there were enough of them to meet people's needs. "I feel really comfortable". People were also supported to make complaints as required and knew who to complain to.

We saw that the care and support was person centred and delivered in a friendly, professional and patient way. Required records were kept up to date, there were sufficient numbers of staff who had received appropriate training and qualifications to provide the care and support well.