We carried out a review of the data available to us about C09 SENIOR HOMEHELP LIMITED on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about C09 SENIOR HOMEHELP LIMITED, you can give feedback on this service.
C09 Senior Homehelp Limited is a domiciliary care agency providing personal care to people in their own homes. At the time of our inspection there were 22 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
Feedback from people, their families and relatives was all positive. A person told us, “The registered manager only employs the best. They are all marvellous, they have rescued me so many times. They will do anything for me.”
The registered manager had focused on the needs of the people they supported when setting up the service. However, a number of the systems, such as recruitment records, needed to be improved so they could demonstrate the service was safely managed. We made a recommendation the registered manager seek out best practice guidance in developing effective management systems to support them as they developed the service.
The registered manager was passionate about their service and their local community. We received positive feedback about their commitment to provide high quality care. They engaged well with people and their families. Concerns were dealt with promptly.
There were enough staff to support people in line with their preferences and needs. Staff knew how to support people from the risk of abuse. The registered manager and staff worked well with people and families to manage risk. Staff supported people to minimise the risk of infection. People received their medicines as prescribed. We made a recommendation about improving medication care plans.
The registered manager enabled staff to develop their skills and provide good quality care. Staff supported people to eat and drink in line with their preferences. They were skilled at supporting people with dementia to remain independent. Staff worked well with people, families and professionals to promote people’s health and wellbeing.
Staff were compassionate and committed to the people they supported. Care was unrushed and focused on supporting people to remain independent.
Care was tailored around people’s needs and preferences and adapted as their circumstances changed. Staff supported people to remain stimulated and engaged in their local community. Care plans were being improved to reflect people were receiving a person-centred service.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 14 December 2021and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.