Norton Street

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

We looked at one quality statement in this key question. Findings from previous assessments of the service have been used to develop an overall scoring for this key question. Linked to our findings in the Effective key question, people’s goals, aspirations for the future and outcomes had not been identified. We found no evidence of plans to support people to move on, for example, some people may have been considered appropriate for an independent living rather than a residential care setting.

This service scored 68 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

Intrinsically linked to this quality statement is the quality statement around delivering evidence-based care and treatment. Whilst people’s experiences and expectations differed, improvements were required to better achieve positive outcomes people.

Leaders acknowledged to us the overall model at Norton Street was not evidence-based and was not operating in a way that supported people to achieve good outcomes. A contributory factor to this was the fact Norton Street is registered as a care home, when in fact its operation is far more aligned to that of a supported living service. We spoke at length with the operations manager about this, and we will continue to follow up this issue outside of the assessment framework.

As evidenced throughout this assessment, systems and process at Norton Street did not always support peoples equality in experience or positive outcomes.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.