We carried out a review of the data available to us about Care Legacy Ltd on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Care Legacy Ltd, you can give feedback on this service.
Care Legacy Ltd is a domiciliary care service providing personal care to people living in their own homes. At the time of our inspection there were 33 people using the service.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do, we also consider any wider social care provided.
People’s experience of using this service and what we found
People received a good standard of care by a staff team who knew them well. Care plans were in place to help guide staff, these were updated regularly and reflected people’s individual preferences.
People received their medication safely as prescribed. Staff received required medicines training and their competency was checked to ensure they continued to follow best practice.
Staff respected people’s dignity and people told us they were kind and caring. One relative told us, “I would recommend them to anyone if they asked me, they are very good.”
People were supported to access the community and take part in activities. The care offered could be flexible, with the registered manager working with families to ensure people could attend their desired events or appointments.
The registered manager worked hard to continually grow and improve the service, taking feedback from staff, people, and their families about how they could develop while maintaining a high standard of care.
People and their relatives gave positive feedback about the service. One person told us, “They are so nice, very kind.” One relative said, “They are fantastic, we’ve had three other care agencies, and this is so much better than anything we have had before.”
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the Care Quality Commission (CQC) website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 13 December 2021, and this is the first inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service and to provide the service with a rating.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.
This was an ‘inspection using remote technology’. This means we did not visit the office location and instead used technology such as electronic file sharing to gather information, and video and phone calls to engage with people using the service as part of this performance review and assessment.