Background to this inspection
Updated
28 July 2016
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.
The inspection took place on 10 and 16 May 2016. It was unannounced. The inspection was carried out by one inspector. There were four people using the service at the time of our inspection.
We reviewed the information we held about the service, including notifications the provider sent us. A notification is information about important events which the provider is required to tell us about by law.
We asked the service to complete a provider information return (PIR). This is a form that asks the provider to give us information about the service, what they do well, and what improvements they are planning to make. This was returned to us by the service.
We spoke with four people who used the service. We also spoke with the acting manager and two support staff. During our visit, we observed care practice and general interactions between people and staff. We spoke with two relatives and two visiting professionals by telephone following the inspection.
We accessed a range of records relating to how the service was managed. These included two people’s care records, two staff recruitment and training records and the provider’s quality auditing system.
Updated
28 July 2016
11 Denby Road provides accommodation for up to 4 people with a learning disability who require personal care. There were 4 people using the service at the time of our inspection.
This inspection took place on 10 and 16 May 2016. The first day of the inspection was unannounced.
There was no registered manager at the service. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
The Care Quality Commission had not been notified of all events at the service, as legally required.
Complaints were well managed. Systems to monitor the quality of the service Identified issues for improvement. These were resolved in a timely manner and the provider had obtained feedback about the quality of the service from people, their relatives and staff.
The service was following the guidance in people’s risk assessments and care plans and the risk of unsafe care was reduced. People’s records were up to date and indicated that care provided was in line with people assessed needs. The records had also been updated to reflect changes in people’s care needs.
People were safeguarded from abuse because the provider had relevant guidance in place and staff were knowledgeable about the reporting procedure.
Consent to care and support had been sought and staff acted in accordance with people’s wishes. Legal requirements had been followed consistently where people were potentially being restricted.
People told us they enjoyed their food and we saw meals were nutritious. People’s health needs were met. Referrals to external health professionals were made in a timely manner.
People told us the care staff were caring and kind and that their privacy and dignity was maintained when personal care was provided. They were involved in the planning of their care and support. People were able to take part in hobbies and interests of their choice.