Archived: Enable Care & Home Support Limited - 11 Heathervale Close

Updated 25 November 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

The inspection visit took place on 18 October 2016 and was carried out by one inspector. The inspection was announced 48 hours before we visited to establish if people living at the service would be available to talk with us and discuss how they may respond to our presence at the home.

Prior to our inspection the registered manager completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make. We found the information supplied reflected the service we saw.

We observed the care and support provided to people who lived at Enable Care & Home Support Limited - 11 Heathervale Close. Some people had limited verbal communication and were unable to tell us in any detail about the service they received. We spent time talking with staff and observing how they interacted with people. We also spoke to relatives to get their views on the care provided to their family members and professionals who were involved with the service.

We spoke with the registered manager, three members of support staff and two relatives. We looked at the records of two people who used the service and two staff records. We also reviewed quality monitoring records.

We reviewed information we held about the service, for example, notifications the provider sent to inform us of events which affected the service.

We looked at information received from the local authority commissioners of adult social care services. Commissioners are people who work to find appropriate care and support services which are paid for by the local authority.

Updated 25 November 2016

This inspection took place on 18 October 2016. The inspection was announced 48 hours before we visited to see if people living at the service would be available to talk with us.

Enable Care & Home Support Limited - 11 Heathervale Close is located in Hasland near Chesterfield, Derbyshire. It provides accommodation for up to 4 adults with a learning disability. Three people were using the service at the time of our inspection.

A requirement of the provider’s registration is that they have a registered manager. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run. At the time of our inspection there was a registered manager who had been in post at the service four years.

Relatives told us they felt people were safe at the home. The registered manager and staff understood how to protect people they supported from abuse. They knew what procedures to follow to report any concerns they had. Staff had a good understanding of risks associated with people’s care needs and how to support them.

There were enough staff available to support people safely and at the times they preferred. Recruitment procedures made sure staff were of a suitable character to care for people at the home.

Medicines were stored and administered safely, and people received their medicines as prescribed. Regular audits were completed to ensure they were managed in line with good practice guidelines.

People were supported to maintain their health and well-being. They attended appointments when they needed to and their nutritional needs were met.

Staff were kind and supportive to people’s needs and people’s privacy and dignity was respected. People were encouraged to be independent and assisted with tasks around the home and shopping.

The management and staff teams understood the principles of the Mental Capacity Act 2005 (MCA) and Deprivation of Liberty Safeguards (DoLS), and supported people in line with these principles. People were supported to make everyday decisions themselves, which helped them to maintain their independence. Where people were not able to make decisions, relatives, social workers and healthcare professionals were consulted for their advice and input.

People were supported to pursue their hobbies and interests both within and outside the home. Activities were arranged according to people’s individual preferences, needs and abilities.

People were encouraged to maintain links with their families. Relatives knew how to make a formal complaint and were able to discuss any concerns they had with staff. At the time of our inspection no complaints had been received.

Staff felt the management team were supportive and promoted an open culture within the home. Staff were able to discuss their own development and best practice in supervision and during regular team meetings.

New staff received an induction prior to working unsupervised and staff completed training in health and social care to develop their skills and knowledge to meet people’s needs.

The registered manager felt supported by the provider who visited the home regularly. They told us their views and ideas about improving the service were encouraged.

The provider carried out audits to continually monitor and improve the quality of the service.