• Care Home
  • Care home

Archived: The Gables Rest Home

Overall: Good read more about inspection ratings

18 Broomfield Road, Kidderminster, Worcestershire, DY11 5PB (01562) 745428

Provided and run by:
The Gables Rest Home

Important: The provider of this service changed. See new profile

Latest inspection summary

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Background to this inspection

Updated 28 March 2019

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

Inspection team: One inspector carried out the inspection.

Service and service type: The Gables Rest Home is a care home. People in care homes receive accommodation and nursing or personal care. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection: This inspection was unannounced.

What we did:

Prior to the inspection, we reviewed information we had received about the service since the last inspection. This included details about incidents the provider must notify us about, such as abuse and serious injuries. We sought feedback from the local authority, clinical commissioning group and professionals who work with the service. We assessed the information we require providers to send us at least once annually to give some key information about the service, what the service does well and improvements they plan to make. We used all this information to plan our inspection.

During the inspection, we spoke with seven people and four relatives to ask about their experience of the care provided. We used the Short Observational Framework for inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us.

We spoke with three members of staff, the deputy manager, the care manager and the registered manager, who was also the nominated individual.

We reviewed a range of records. This included two people's care records and multiple medication records. Records were reviewed, in relation to training and supervision of staff, the management of the home and a variety of policies and procedures developed and implemented by the provider.

Overall inspection

Good

Updated 28 March 2019

About the service: The Gables Rest Home is a residential care home that was providing personal care up to 24 people aged 65 and over at the time of the inspection.

What life is like for people using this service:

¿ People were supported by staff who knew how to recognise potential abuse and who they should report any concerns to. People’s care considered their risks and reduced the risk of harm and where required, had access to equipment to support them. There were enough staff on duty to meet people’s social and care needs.

¿ People had a choice of food and were supported to maintain a healthy diet in line with their needs and preferences. Staff were trained to meet people’s needs and acted promptly to refer people to healthcare professionals when required.

¿ People enjoyed positive and caring relationships with the staff team and were treated with kindness and respect. People’s independence was promoted by staff who encouraged them.

¿ People’s needs and routines were know and supported by staff who ensured these were met and respected. People and relatives knew how to complain if needed, and were confident any comments or concerns were listened and acted on.

¿ People and staff were happy with the way the service was led and managed and the provider worked well with external professionals to ensure people’s needs were met.

¿ Service management and leadership was consistent and areas for improvements were identified. The registered manager gathered people’s views and experiences and any improvements were made.

¿ We found the service met the characteristics of a “Good” rating in all areas; More information is available in the full report

Rating at last inspection: Good (report published 6 May 2016)

Why we inspected: This was a planned inspection based on previous rating.

Follow up: There will be ongoing monitoring.