Archived: Rosemere Care Home

Updated 22 October 2016

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 3 October 2016 and was unannounced.

The inspection was carried out by one inspector.

Before the inspection, we reviewed the information we held about the service, including data about

safeguarding and statutory notifications. Statutory notifications are information about important events which the provider is required to send us by law. We also contacted the Local Authority for any information they held on the service.

We spoke with four people who used the service, one relative of a person that uses the service, four support workers, a visiting district nurse, the provider and owner of the service, and the registered manager who was also the provider and owner of the service. We reviewed five people's care records to ensure they were reflective of their needs, five staff files, and other documents relating to the management of the service, including quality audits.

Updated 22 October 2016

This inspection took place on 3 October 2016 and was unannounced.

Rosemere Care Home provides residential accommodation and personal care for up to 12 older people with mental health needs.

At the time of our inspection the provider confirmed they were providing care to 11 people.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are 'registered persons'. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Staff had an understanding of abuse and the safeguarding procedures that should be followed to report abuse and people had risk assessments in place to enable them to be as independent as possible.

Staffing levels were adequate to meet people's current needs, and there were enough staff employed by the service to cover the shifts that were available.

The staff recruitment procedures ensured that appropriate pre-employment checks were carried out to ensure only suitable staff worked at the service.

Staff induction training and on-going training was provided to ensure they had the skills, knowledge and support they needed to perform their roles.

People medicines were administered safely and on time. Medication was stored safely and audits took place to ensure accuracy.

Staff were well supported by the registered manager, and had regular one to one supervisions as well as regular opportunities to speak with management and get the support they needed.

People's consent was gained before any care was provided and the requirements of the Mental Capacity Act 2005 were met. Consent forms were signed and we observed that people were asked before any care took place.

People were able to choose the food and drink they wanted and staff supported people with this. A varied menu was available for people to choose from and special dietary requirements were catered for. People were supported to access health appointments when necessary, and visiting health professionals were available.

Staff treated people with kindness, dignity and respect and spent time getting to know them and their specific needs and wishes. Staff and management had excellent knowledge on people’ individual likes, dislikes and personality.

People were involved in their own care planning and were able to contribute to the way in which they were supported. Staff respected people’s opinion and enabled people to have a voice.

The service had a complaints procedure in place to ensure that people and their families were able to provide feedback about their care and to help the service make improvements where required. The people we spoke with knew how to use it.

Quality monitoring systems and processes were used effectively to drive future improvement and identify where action was needed.