2 December 2013
During a routine inspection
We saw people who used the service were well presented and nicely groomed. We heard staff interacting with people in a friendly, polite manner and respecting their dignity and privacy.
We spoke with four people who used the service and with a district nurse. One person told us, 'It's very clean and comfortable and the food is good. The staff are very friendly and respectful and the care is very good'. Another told us, 'I have everything I need, my room is very nice and I have my own things in there'.
We saw some people had early onset of a dementia related illness and for them conversation was sometimes difficult. However we observed staff assisting them and saw people who used the service were comfortable when staff approached them.
We spoke with the district nurse who told us, 'The staff are always organised and people are ready for us to see. The staff work well with us and act on any advice we offer them'.
We saw staff had access to relevant policies and procedures including safeguarding procedures and contact details.
We saw a number of compliment cards from relatives displayed. Some comments included: 'Just to say a huge thank you for looking after X particularly over the last few years'. Another read, 'Our sincere gratitude and appreciation for all your care and kindness' and 'Thank you for your continued helps and assistance'.