St Andrews Healthcare Northampton

We assessed three quality statements under effective. Whilst care plans were up to date, personalised, holistic and recovery orientated, not all patients felt that they had care and support that was co-ordinated, and that everyone worked well together and with them. In relation to the development of patient care plans; two patients told us that they had not be involved, two patients said that they were sometimes involved, and 1 patient told us that whilst they had been involved, they didn’t agree with what had been written. We were not assured that staff had fully received the relevant training to work with the patients on the wards. The provider had not delivered training which fully met the needs of the patients. There was no training delivered which was specific to the care and treatment of patients who had been subject to a head injury. In addition, dysphagia training was not monitored via the non-mandatory training indicators and staff from other areas, bank and agency did not attend dysphasia training before working on the brain injury unit.