• Care Home
  • Care home

Archived: St Cross Grange

Overall: Good read more about inspection ratings

140 St Cross Road, Winchester, Hampshire, SO23 9RJ (01962) 854865

Provided and run by:
Greensleeves Homes Trust

Latest inspection summary

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Background to this inspection

Updated 9 June 2020

The inspection:

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector, a pharmacist inspector and an expert by experience.

Service and service type

St Cross Grange Care Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a registered manager registered with the Care Quality Commission. This means that they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

Before the inspection we reviewed information, we had received about the service. This included details about incidents the provider must notify us about, for example, injuries that occur in the service and any allegations of abuse. We used the information the provider sent us in the provider information return. This is information providers are required to send us with key information about their service, what they do well, and improvements they plan to make. This information helps support our inspections. We used all of this information to plan our inspection.

During the inspection

Some people using the service were not able to verbally express their views about the service. Therefore, we spent time observing interactions between staff and people within the communal areas of the home. We spoke with seven people, 11 members of staff, the registered manager and the regional operations manager. We asked for feedback from external healthcare professionals, however, this was not received. We also spoke with five relatives and observed the interactions between people and staff.

We reviewed a range of records. This included four people’s care records and five people’s medication records; five staff files in relation to recruitment and quality assurance records.

After the inspection

We received further information from the registered manager to support our inspection process. This was used to assist our decision making.

Overall inspection

Good

Updated 9 June 2020

About the service

St Cross Grange Care Home is a residential care home and provides care for up to 64 older people aged 65 and over. at the time of the inspection, some of whom were living with dementia or other cognitive impairments. At the time of the inspection, there were 41 people using the service.

People’s experience of using this service and what we found.

Incidents and accidents were fully investigated and learning had improved practice. The introduction of a tracker enabled the registered manager to have oversight.

The provider deployed staff according to their skills and experience to meet people’s needs in a timely way.

The storage and recording of medicines had been improved to ensure people were receiving their medicines. Risks were appropriately managed.

Activities were constantly being improved and bespoke training had been provided for staff so they could consider the activity needs of people living with dementia when planning activities.

Governance systems were effective in ensuring improvements were embedded.

The adaptation, design and decoration of the building considered the needs of people living in the home. There was an ongoing refurbishment programme.

People told us they received appropriate care and support with their nutritional needs.

Relatives told us complaints were dealt with appropriately.

Suitable arrangements were in place for the management, supervision and appraisal of staff.

The provider had suitable infection control procedures.

Staff felt supported by the registered manager and told us the they had improved the service since the previous inspection.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

We last inspected the service on 20 November 2018 and rated the service ‘requires improvement’.

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.