Archived: Qure Limited

Updated 21 January 2019

Qure Limited, Hessle Grange Medical Practice, 11 Hull Road, Hessle HU13 9LZ is an independent provider of dermatology services. The service has a website where people can access information, www.qure.co.uk. Qure Limited provides services via a contract with the East riding of Yorkshire CCG to people living in the East Riding of Yorkshire area.

Clinics are held three times a month on a Friday morning and appointments are available to people on a pre-bookable basis The service is delivered from a consulting room in a purpose built health centre. The service team consists of one GP, they have access to secretarial services.

The inspection took place on 30 November 2018, the team was led by a CQC inspector and included a GP specialist adviser.

We informed the East Riding of Yorkshire CCG that we were inspecting the service; we did not receive any information of concern from them.

During the inspection we spoke with the GP and looked at policies and procedures and other records about how the service is managed. We spoke with three people during the inspection. They told us they received good treatment and care, explanations about treatment were provided and they felt listened to and were treated with respect.

To get to the heart of patients’ experiences of care and treatment, we always ask the following five questions:

• Is it safe?
• Is it effective?
• Is it caring?
• Is it responsive to people’s needs?
• Is it well-led?

These questions therefore formed the framework for the areas we looked at during the inspection.

Updated 21 January 2019

We carried out an announced comprehensive inspection on 30 November 2018 to ask the service the following key questions; Are services safe, effective, caring, responsive and well-led?

Our findings were:

Are services safe?

We found that this service was providing safe care in accordance with the relevant regulations.

Are services effective?

We found that this service was providing effective care in accordance with the relevant regulations.

Are services caring?

We found that this service was providing caring services in accordance with the relevant regulations.

Are services responsive?

We found that this service was providing responsive care in accordance with the relevant regulations.

Are services well-led?

We found that this service was providing well-led care in accordance with the relevant regulations.

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the service was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.

Qure Limited is a small organisation that offers a dermatology service to people who are referred by their GP.

The GP providing the service is the registered manager. A registered manager is a person who is registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

Our key findings were:

• The service had clear systems to manage risk so that safety incidents were less likely to happen. There was a process in place to enable the service to learn from incidents and improved their processes if incidents occurred. We found no incidents had occurred in the previous 12 months.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence-based guidelines.
• The GP maintained the necessary skills and competence to support the needs of patients and was up to date with all required training.
• Staff involved and treated patients with compassion, kindness, dignity and respect.
• Patients found it easy to access appointments and reported that they were able to access care when they needed it.
• Systems and processes were in place for managing governance in the service.

Professor Steve Field CBE FRCP FFPH FRCGP

Chief Inspector of General Practice