Archived: Richmondwood Residential Care Home

Updated 9 January 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider was meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This was an unannounced inspection that took place on 9 and 10 October 2017 and was carried out by one inspector over both days. We met most of the 17 people who were living at the home at the time of our inspection. We spoke with nine people about their experience of living in the home and about the care and support they received. We spoke with four members of staff. The registered manager assisted us throughout the inspection and we also met with the Nominated Individual.

Before the inspection, the provider completed a Provider Information Return (PIR). This is a form that asks the provider to give some key information about the service, what the service does well and improvements they plan to make.

We reviewed the notifications we had been sent from the service since we carried out our last inspection. A notification is information about important events which the service is required to send us by law.

We also looked at records relating to the management of the service including; staffing rotas, incident and accident records, training records, premises maintenance records and medication administration records. We also looked at the electronic care plans and assessments relating to three people and other documents relating to the care of people at Richmondwood Residential Care Home.

Updated 9 January 2018

Richmondwood Residential Care Home provides accommodation and personal care for up to 22 older people. The home does not provided nursing care.

This inspection was unannounced and took place on 9 and 10 October 2017.

There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

At the last inspection in August 2015 the service was rated as Good. At this inspection the rating remained Good.

Staff had been trained in safeguarding adults and were knowledgeable about how to refer any concerns of abuse.

Risks to people’s health, delivery of their care and the physical environment, had been assessed to make sure that the service was as safely as possible .

Accidents and incidents were monitored and audited to see if there were any trends where action could make systems and care delivery safer.

The home employed sufficient staff to meet people’s needs.

Robust recruitment procedures were followed to make sure competent and suitable staff were employed to work at the home. The home had a full complement of staff at the time of inspection.

Medicines were managed safely.

The staff or team were well-trained and there were systems in place to make sure staff received update training when required.

The home was meeting the requirements of the Mental Capacity Act 2005, with appropriate referrals to the local authority for people deprived of their liberty.

People’s consent was gained for how they were cared for and supported.

Staff were supported through one to one supervision and annual appraisals.

People were provided with a good standard of food and their nutritional needs met.

People were positive about the staff team and the standards of care provided in the home. People felt their privacy and dignity were respected.

Care planning was effective and up to date, making sure people’s needs were met.

The home provided a full programme of activities to keep people meaningfully occupied.

The home had a well-publicised complaints policy.

There were systems in place to monitor the quality of service provided to people.

There was good leadership of the home and a positive ethos and culture.