8 March 2017
During a routine inspection
Prince of Wales Respite (Breakaway Hotel) provides respite care for adults with learning disabilities. People stay for varying periods. Some people may also have sensory or physical impairments. The home also offers one emergency placement. The service is provided by the London Borough of Camden. There were three people using the service at the time of the inspection.
There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.
Relative told us they thought the service was safe and people using the service had their needs met.
There were safe systems in place with regards to recognising and reporting potential abuse and harm. Staff knew the types of abuse that may occur as well as how to recognise the signs.
Medicines were administered safely in line with medicines policy at the home. Records were accurate in relation to administration and they were stored appropriately.
Staff had received training in and understood the principles of the Mental Capacity Act. People were encouraged to make their own day to day decisions about what they liked to wear, the food they liked to eat and the activities they took part in.
People received a balanced diet and food and drink choices were varied. People were encouraged to be involved in decisions around what wanted to eat and drink.
People were appropriately supported to access health and other services during their visits to the service.
Staff awareness of equality and diversity aspects of people care were integral to how support was delivered at the home and was included in people’s individual care plan.
Dignity and privacy was maintained and staff ensured this was respected whilst providing personal care.
People were receiving care, treatment and support that met their needs. Care records contained detailed pre-admission information that was updated before each stay.
Complaints policies and procedures were in place and any action taken as a result of complaints were used for learning and shared with staff.
As part of quality monitoring, people would have an opportunity to complete a feedback form after each stay. The form was translated into an accessible format for people to understand.
Maintenance checks regarding the safety of equipment and the premises were taking place on a regular basis and records of were completed after each visit.