Archived: Rosedene (Active Prospects)

Updated 24 February 2018

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection checked whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008, to look at the overall quality of the service, and to provide a rating for the service under the Care Act 2014.

This inspection took place on 13 December 2017, was undertaken by one inspector and was unannounced.

Before the inspection we reviewed information we held about the service. This included reports from previous inspections and statutory notifications submitted by the provider. Statutory notifications contain information providers are required to send to us about significant events that take place within services. We also read previous inspection reports.

During the inspection we spoke with three people, three staff, the assistant manager and the registered manager. We read four people’s care records including their needs assessments, support plans, risk assessments and medicines administration records. We read four staff files which included their recruitment, training and supervision records. We reviewed the provider’s quality assurance audits as well as their health and safety, fire safety, food safety and infection control practices. We also carried out general observations. Following the inspection we contacted three relatives and three health and social care professionals for their views regarding the service.

Updated 24 February 2018

This inspection took place on 13 December 2017. At the last inspection in November 2015 the service was rated Good. At this inspection we found the service remained Good.

Rosedene (Active Prospects) is a ‘care home’. People in care homes receive accommodation and personal care as a single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

Rosedene (Active Prospects) accommodates eight people with a learning disability in one adapted building. The care service has been developed and designed in line with the values that underpin the Registering the Right Support and other best practice guidance. These values include choice, promotion of independence and inclusion.

The service had a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated Regulations about how the service is run.

People were protected from improper treatment and avoidable harm by a team trained in safeguarding and skilled in risk assessing. People received their medicines safely and lived in a clean and hygienic environment. The provider implemented robust recruitment procedures to assure itself that staff were suitable to work in care.

People’s needs were assessed and supervised staff were trained to meet the needs identified in people’s assessments. People ate nutritious meals and accessed healthcare services whenever they needed to. Staff respected people’s choices and treated people in line with the Mental Capacity Act 2005.

Staff were caring and respectful and supported people to maintain relationships with relatives and friends. They respected people’s privacy and provided care and support that promoted people’s dignity and independence. Staff recognised people’s cultural preferences and provided people with information in ways that were accessible.

The service was personalised and people received care that was responsive to their needs and preferences. There was a high tempo and wide range of activities for people to participate in. How people communicated was assessed and staff had guidelines on supporting each person’s expression and understanding. The provider had a clear complaints policy which people could be supported to use.

People and staff expressed confidence in the registered manager and her deputy who the staff described as role models. Staff felt supported, encouraged and listened to. The provider actively promoted the voice of people and encouraged people to participate in self-advocacy and to help shape the delivery of support across the whole organisation. The quality of care people received was audited by the registered manager, other care home managers and senior managers from the provider organisation. Regular and productive partnership working was in evidence to support the delivery of high quality care to people.