9 December 2011
During a routine inspection
One person told us 'They're very good, I have no problems.' Another said 'He gets very good care, some of his care staff really got into his rehab and have really helped.' Someone said 'When things aren't going to plan, then communication with their staff and us is not good. Sometimes they haven't let us know about time changes, or have cancelled the wrong day. People do come out and do a care plan with us.'
Someone said to us 'I feel safe with them.' Another said 'Oh yes ' we feel safe'.
One person said 'I can't really remember if we've had a questionnaire, but the care staff get lots of monitoring and supervision.'