29 January and 6 February 2014
During a routine inspection
Records viewed showed that support plans covered all aspects of a person's individual circumstances. The provider had appropriate arrangements in place to ensure that staff were recruited appropriately and that there were sufficient numbers of staff available to meet the provider's business needs. We found that the management of medicines within the service was good and people were kept safe. We also found that there were effective systems in place to assess and monitor the quality of the service provided.