17 December 2012
During a routine inspection
People told us that they were consulted about the care they were provided with. One person said, 'They (care workers) always do what I ask them to do.' Another person said, 'Before the carers leave they always ask me if there is anything else they can do for me.'
People told us that the care workers treated them with respect. We asked one person if they felt the care workers treated them with respect and they answered, 'Oh yes, very much so.' Another person said, 'They (care workers) are very, very good. They are exceptionally kind.'
We looked at the care records of five people who used the service and found that people experienced care, treatment and support that met their needs and protected their rights.