Archived: Allied Healthcare - Bedford

relatives. Everyone who spoke with us praised the service that they received from the

care staff and the staff in the office. They all said that the care staff were kind and caring.

One person told us that, "The staff are so dedicated and you can set your clock by them '

they are always on time". Another told us that, "they are 100% perfect".

Everyone said that they had regular care staff and that they were introduced to new staff

prior to them starting work or when covering for regular staff being on holiday. They said

that the care staff were on time, except in the event of an emergency, and that the office

staff contacted them to tell them about this if this happened. Two people said that this had

improved as there had been occasions in the past when they had not been notified when

staff were going to be late.