8, 18 June 2011
During a routine inspection
People told us they have information about the service and plans of care which they keep in their homes.
People said that staff support them to make decisions for themselves and assist them to plan their care to make sure they were able to maximise dignity, privacy and independence.
Comments included -
'I can make my own decisions about what I want to do and staff help me when I need them'
'I can decide what I want to do and when I want to do it and staff will assist me with things I cannot do or don't remember to do'
People also told us that staff are kind, caring and very polite.
People said that staff are consistent and reliable and they ask if anyone has any problems and how things are going, all the time.
We spoke with relatives of people who use the service and they said that staff understood the individual care, treatment and support needs and discussed any issues or areas of concern and made them aware of updates to care plans and worked with them to find out how changing needs would be met.
We asked the people using the agency about the choice and control they have over their daily lives. People said that they choose their own daily routine as to when to get up, choice of meals throughout the day, support with personal care, and are supported to manage their own affairs when possible, for example manage their own money or medication.
People said they enjoy good activities and have their own goal plan to ensure that they can achieve everything they want, within reason.
People said staff enabled people to go out and enjoy daily activity of their choice and people said this was a most enjoyable part of each day.