Archived: Allied Healthcare - Wednesbury

The people who used the service, their relatives and the staff members we spoke with were all complimentary about the service provided. One person said, “There is nothing I can say that is bad about this service. It is absolutely wonderful.

We found and were told by people who used the service and their relatives that staff were polite and treated them in a dignified way and staff were very respectful.

We found that people's needs were assessed and care and treatment was planned and delivered in line with their individual care plan.

We saw that people’s care was planned and met in a personalised way. All staff spoken with told us they had the information they needed to care for people safely.

Staff were clear about the action to take should they become aware of an allegation of abuse. All ten people spoken with told us they felt secure and knew who to tell if they had concerns. One person said, "They deal with issue very quickly.''

Staff spoken with told us they felt supported by the manager, and had regular training opportunities. This meant staff had the skills to care for people safely.

There were systems in place to monitor how the service was run, and action was taken where feedback from the people using the service would improve the service provided to them.

People using the service were asked in a number of ways how they wanted their care to be delivered and their dignity and privacy was promoted and maintained. One relative said their partner had requested a particular gender of carer. When they passed this to the provider this was respected and agreed to.

Effective, safe and appropriate care was received by people using the service, to meet their needs.There are suitable arrangements in place to ensure that people are safeguarded against the risk of abuse.

Evidence we gathered indicated that staffing levels were adequate and that staff were supported through appropriate training. All staff we spoke to were very complimentary regarding the training they had planned and been provided with. One member of staff spoken to told us that ‘the training had given them the confidence to do their job.’ Systems and processes were in place to monitor the quality of service and to ensure people benefit from the service provided.