Central Medical Centre

Updated 21 January 2019

Dr Arshad Khan (known as Central Medical Centre) is a single-handed GP practice which provides primary medical services under a General Medical Services (GMS) contract to a population of approximately 3,500 patients living in Foleshill, and surrounding areas of North Coventry. A GMS contract is a standard nationally agreed contract used for general medical services providers.

The practice operates from a single storey building which has parking facilities on site. There is a disabled access approach to the main reception. There is a spacious waiting area allowing easy access for patients with mobility aids to manoeuvre.

The practice population has a higher than average number of patients aged 0 to 20 years and 25 to 50 years and a lower than average number of patients in the over 80 year age group. National data indicates that the area is one that experiences significantly high levels of deprivation. The practice population is mixed with high numbers of patients from ethnic minority groups, whose first language is not English such as Asian and Pakistani.

The practice is a single handed GP practice and uses the services of regular locum GPs. They employ a part-time practice nurse, a locum diabetes nurse and a respiratory nurse who attend the practice once a week. They also employ a practice manager and assistant practice manager, who are supported by reception and administration staff.

The practice is open at the following times:

• Monday: 8am to 6.30pm
• Tuesday: 8am to 6.30pm
• Wednesday: 8am to 6.30pm
• Thursday: 8am to 1pm
• Friday: 8.30am to 6.30pm

The practice does not provide out of hours services beyond these hours. The local out of hours service is provided by the West Midlands Ambulance Service which can be accessed via the NHS 111 Service. When the practice is closed on Thursday afternoons calls are taken by the out of hours service and directed to the GP if necessary. The practice is part of the local Coventry GP Alliance who provide extended hours appointments to all practices daily from 6.30pm until 9.30pm Monday to Friday and Saturday mornings at eight venues across the city.

Updated 21 January 2019

This practice is rated as Good overall. (Previous rating 8 November 2017 – Requires improvement).

The key questions at this inspection are rated as:

Are services safe? – Good

Are services effective? – Good

Are services caring? – Good

Are services responsive? – Good

Are services well-led? - Good

We carried out an announced comprehensive inspection at Dr Arshad Khan (known as Central Medical Centre) on 21 November 2018. The reason for this inspection was to follow up from a previous inspection on 8 November 2017 when the areas of caring and responsive had been identified as requiring improvement which had led to an overall rating of requires improvement.

At this inspection we found:

• The practice had clear systems to manage risk so that safety incidents were less likely to happen. When incidents did happen, the practice learned from them and improved their processes.
• The practice had reviewed and updated their policies and procedures and introduced a mechanism to maintain this.
• They had reviewed their recruitment process and updated staff files to contain all the relevant information.
• The practice routinely reviewed the effectiveness and appropriateness of the care it provided. It ensured that care and treatment was delivered according to evidence- based guidelines. We noted they had taken positive action to address the lower than average uptake of screening services.
• Staff involved and treated patients with compassion, kindness, dignity and respect. Patients we spoke with commented positively on the service they received.
• Patients we spoke with found the appointment system easy to use and reported that they were able to access care when they needed it.

The areas where the provider should make improvements are:

• Ensure that the complaints procedure is more visible in the waiting area.
• Continue with actions to address the lower than average uptake of all screening.

Professor Steve Field CBE FRCP FFPH FRCGP
Chief Inspector of General Practice

Please refer to the detailed report and the evidence tables for further information.

Updated 21 January 2019

Updated 21 January 2019

Updated 21 January 2019

Updated 21 January 2019

Updated 21 January 2019

Updated 21 January 2019