12 March 2019
During a routine inspection
Kyffin Taylor is a residential care home that was providing personal care and accommodation to 26 people aged 65 and over at the time of the inspection.
People’s experience of using this service:
Following the last inspection, we met with the provider to confirm what they would do and by when to improve the key questions Safe and Well Led to at least good. We asked the provider to take action to make improvements to monitoring people’s weight, and this action has now been completed.
We received positive feedback about the quality of care people received and the overall management of the service.
People told us that they felt safe living at the service. Care records provided detailed information around people's individual risks in order for staff to keep them safe from avoidable harm. Person centred care was delivered, giving people choice over their daily routines in line with their preferences.
Staffing levels were appropriately managed and people received care from consistent, regular staff. Enough staff were employed each day to meet people's needs and keep them safe. People and their relatives told us that care was provided in a safe and timely manner.
Recruitment processes were robust. The necessary pre-employment checks were completed and people received care from staff who were suitable to work in adult social care environments.
Processes and systems were in place to ensure people received their medicines on time from trained and competent staff.
People's overall health and well-being was effectively assessed and managed. Referrals were made to external healthcare professionals accordingly.
People received their medicines when they needed them from trained staff.
People made positive comments about the quality and standard of food they received. Menus offered a variety of home-made and fresh meals each day. People received support to eat their meals when required.
People were supported in a kind, caring and compassionate manner. Staff were familiar with the support needs of the people they were supporting.
The registered provider had a complaints policy in place. People and relatives knew how to make a complaint if they needed to. A recent complaint had been investigated in line with the provider’s procedures.
People were encouraged to participate in a programme of activities. Some people received support to attend church regularly.
The home was clean and hygienic. Health and safety measures were in place to ensure people lived in a safe, well-maintained environment.
More information is in Detailed Findings below
Rating at last inspection:
Requires Improvement (Report published 12 May 2018). At this inspection we found the overall rating had improved.
Why we inspected:
This was a planned comprehensive inspection based on the ratings at the last inspection. It is CQC methodology to re-inspect Requires Improvement providers within a 12 month timescale.
At the last inspection on 9 April 2018 we asked the provider to take action to make improvements for monitoring people’s weight loss and this action has been completed.
Follow up:
No concerns were raised within this inspection. We will therefore aim to re-inspect this service within 30 months. We will continue to monitor the service through the information we receive. If any concerning information is received we may inspect sooner.