About the service OSJCT Skirbeck Court is a residential care home providing personal care to 34 people aged 65 and over at the time of the inspection. OSJCT Skirbeck Court can accommodate up to 39 people in one adapted building.
People’s experience of using this service and what we found
The provider had systems in place to assess how many staff were needed to meet people’s needs. They had followed safe recruitment practices and provided training so that staff had the skills needed to care for people safely. Medicines were safely managed and administered in line with good practice guidelines. Staff knew how to keep people safe from the risk of infection.
Staff were kind and caring to people and supported their privacy and dignity. They knew people’s characters and were able to identify when people were not well. They encouraged people to be as independent as possible and supported them to make choices about their everyday lives.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
People’s needs were assessed and care plans were developed in conjunction with people and their relatives. Risks to people were assessed using best practice guidelines and care was planned to minimise the risks to people. Any incidents were investigated and changes made in care to keep people safe.
People’s ability to eat safely and maintain a healthy weight was assessed and where needed people were referred to healthcare professionals for advice and support. People were offered a choice of meals and these were tailored to people’s individual needs. Where people chose to follow a particular diet, this was respected.
People were supported to live a fulfilled life with opportunities offered to them to access the community. In addition, volunteers were used within the home to support people’s well-being and activity levels.
People’s needs and wishes at the end of their life were recorded and respected. People’s families were supported at this difficult time. Staff worked with healthcare professionals to ensure people were kept pain free at the end of their lives.
The home did not have a registered manager at the time of inspection, the provider had kept us up to date on their recruitment process and had put in an interim manager to oversee the home. Following the inspection, a new manager was appointed and applied to be registered with us.
The environment was well maintained and there were effective systems in place to monitor the quality of care people received. While people knew how to complain no one had felt the need to raise any concerns. People’s views of the care they received had been gathered and used to improve the care provided.
Rating at last inspection
The last rating for this service was Good (published 9 March 2017).
Why we inspected
This was a planned inspection based on the previous rating.
Follow up
We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.