OSJCT Southfield House

OSJCT Southfield House is a residential care home providing personal care to up to 32 people. The service provides support to older people some of whom may be living with Dementia. At the time of our inspection there were 30 people using the service.

People’s experience of the service and what we found:

There were enough staff to meet people’s needs and staff had received training to support them in their role. This included how to keep people safe from harm and keeping up to date with the latest best practice. Recruitment processes ensured staff were safe to work at the service.

People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Risks to people were fully identified and care was planned to keep people safe. Where needed, equipment to support people was available. People’s medicines were managed safely and available to people when needed. Staff worked in line with guidance to keep people safe from the risk of infection.

Systems were in place to monitor the quality and safety of the care provided. Where needed, improvements were made to keep people safe. The registered manager monitored accidents and incidents and took action to reduce the risk of similar incidents occurring. Learning was shared with staff to ensure everyone was aware when changes were implemented.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was Good (Published 11 October 2017).

Why we inspected

We undertook this inspection as part of a random selection of services rated Good and Outstanding.

We undertook a focused inspection to review the key questions of safe and well-led only. For those key question not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.

You can read the report from our last comprehensive inspection by selecting the ‘all reports’ link for OSJCT Southfield House on our website at www.cqc.org.uk.

Follow Up

We will continue to monitor information we receive about the service, which will help inform when we next inspect.

OSJCT Southfield House is registered to provide accommodation and care for 32 older people and/or people who live with dementia. There were 29 people living in the service at the time of our inspection.

The service was run by a company that was the registered provider. At this inspection the company was represented by two of their area operations managers. There was a registered manager in post. A registered manager is a person who has registered with the Care Quality Commission to manage the service. Like registered providers, they are ‘registered persons’. Registered persons have legal responsibility for meeting the requirements in the Health and Social Care Act 2008 and associated regulations about how the service is run. In this report when we speak about both the company (as represented by the area operations managers) and the registered manager we refer to them as being, ‘the registered persons’.

At the last inspection on 28 May 2015 the service was rated Good.

At this inspection we found the service remained Good.

This inspection was unannounced and was carried out on 31 August 2017.

Care staff knew how to keep people safe from the risk of abuse including financial mistreatment. People had been helped to avoid preventable accidents and medicines were safely managed. There were enough care staff on duty and background checks had been completed before new care staff had been appointed.

Although some care staff had not received all of the training the registered persons said they needed, in practice they knew how to care for people in the right way. People enjoyed their meals and were helped to eat and drink enough. They had also been supported to obtain all of the healthcare assistance they needed.

People were supported to have maximum choice and control of their lives and care staff supported them in the least restrictive way possible. Policies and systems in the service supported this practice.

People were treated with compassion, respect and courtesy. Care staff recognised people’s right to privacy and promoted their dignity. Confidential information was kept private.

People had been consulted about the care they wanted to receive and had been given all of the assistance they needed. As part of this care staff had promoted positive outcomes for people who lived with dementia. In addition, people had been supported to pursue their hobbies and interests. There was a system for quickly and fairly resolving complaints.

People had been consulted about the development of their home and quality checks had been completed to ensure that people received safe care. Care staff were supported to speak out if they had any concerns and good team work was promoted.

Further information is in the detailed findings below.

We looked at the care files for four people. We saw their care files were person centred. Risk assessments such as falls, moving and handling and nutrition had been undertaken and care was planned in accordance with the outcomes.

We walked about the home and saw all areas were clean and furniture and equipment was in a good state of repair. The manager told us there was a refurbishment programme in place.

People and their families told us they thought staff had the knowledge and skills for their role. One relative told us, 'Staff are just so kind and caring, they know them all as individuals.'

We asked people if they knew how to complain if they were unhappy with any aspect of life in the home. One person said, '. There is no need to complain, I'm very happy here.'

As part of our inspection we spoke with a number of people who lived at Southfield House. They spoke positively about the care and support they received. They told us they liked living in there and staff supported them to make choices and decisions about the care and treatment. We also spoke with visiting relatives and members of staff.

People said staff always asked them what the wanted to do or what they wanted to eat or drink. One person said, 'I value my independence and staff support me to do the little things for myself.' Another person said, 'The food is quite nice here and they always ask you what you want.'

People told us they were involved in decisions about the home and attended residents meetings. One person said, 'It's good to be involved. I ask lots of different things. Perhaps I talk too much, but the manger listens.'

They told us they felt valued and staff listened to them. We asked them if they knew how to complain if they were not happy. One person said, 'I would speak to the manager or the lady that brings the tablets.'