Background to this inspection
Updated
17 February 2022
We carried out this inspection under Section 60 of the Health and Social Care Act 2008 as part of our regulatory functions. This inspection was planned to check whether the provider is meeting the legal requirements and regulations associated with the Health and Social Care Act 2008.
As part of CQC’s response to the COVID-19 pandemic we are looking at how services manage infection control and visiting arrangements. This was a targeted inspection looking at the infection prevention and control measures the provider had in place. We also asked the provider about any staffing pressures the service was experiencing and whether this was having an impact on the service.
This inspection took place on 04 February 2022 and was announced. We gave the service 24 notice of the inspection.
Updated
17 February 2022
About the service:
OSJCT Ridgeway House is a care home for older people, including those living with dementia. 39 people were living in the home at the time of the inspection.
What life is like for people using this service:
Risk assessments and plans to manage the risks people faced were not always kept up to date and some records contained contradictory information. Despite these shortfalls, staff demonstrated a good understanding of people’s needs and the support they needed to stay safe. The registered manager had identified that work was needed to update the records. This will ensure any new staff coming into the service have clear information about the support people needed to stay safe.
People and their relatives were complimentary about the care they received and about the quality of staff.
People were supported make choices and have as much control and independence as possible.
People had been supported to develop care plans that were specific to them. These plans were regularly reviewed with people.
People received caring and compassionate support from kind and committed staff.
Staff respected people’s privacy and dignity.
People received support to take their medicines safely.
People’s rights to make their own decisions were respected. People were supported to choose meals they enjoyed and access the health services they needed.
The registered manager provided good support for staff to be able to do their job effectively.
The provider’s quality assurance processes were effective and resulted in improvements to the service.
More information is in Detailed Findings below.
Rating at last inspection:
Good. Report published 21 September 2016.
Why we inspected:
This was a planned inspection based on the rating at the last inspection.
Follow up:
We will monitor all intelligence we receive about the service to inform when the next inspection should take place.