People told us what it was like to live at Marston Court and described how they weretreated by staff and their involvement in making choices about their care. They also told us
about the quality and choice of food and drink available. This was because this inspection
was part of an inspection programme to assess whether older people living in care homes
are treated with dignity and respect and whether their nutritional needs are met.
We spent time observing care to help us understand the experience of people who could not talk with us.
The inspection team was led by a CQC inspector joined by an Expert by Experience (people who have experience of using services and who can provide that perspective) and a practising professional.
During the visit, of the 34 people accommodated at the home, we spoke with ten people individually. People told us that they were well looked after and their needs were met. People said 'I like being here' and that staff were 'very good, very fair. They take trouble to do things'.
People said that they made decisions about where they wanted to spend their time. They
said that they had a varied menu choice and were happy with the food served.
People told us what it was like to live at Marston Court and described how they were
treated by staff and their involvement in making choices about their care. They also told us
about the quality and choice of food and drink available. This was because this inspection
was part of an inspection programme to assess whether older people living in care homes
are treated with dignity and respect and whether their nutritional needs are met.
We spent time observing care to help us understand the experience of people who could not talk with us.
The inspection team was led by a CQC inspector joined by an Expert by Experience (people who have experience of using services and who can provide that perspective) and a practising professional.
During the visit, of the 34 people accommodated at the home, we spoke with ten people individually. People told us that they were well looked after and their needs were met. People said 'I like being here' and that staff were 'very good, very fair. They take trouble to do things'.
People said that they made decisions about where they wanted to spend their time. They
said that they had a varied menu choice and were happy with the food served.