Beggars Roost Nursing Home

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

People were protected from abuse and the risk of discrimination. People’s needs were met by a holistic approach to assessing, planning, and delivering care and support. Protected characteristics such as disability, ethnicity and religion were considered in the assessment process. People were encouraged to maintain their independence as much as possible and had opportunities to provide feedback about their experiences of care. People were involved in the planning and review of their care. Care was flexible to meet people’s changing needs and wishes.

This service scored 75 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People had comprehensive assessments prior to receiving a service to ensure their needs could be met. People's diversity was considered and promoted within their care. People told us they were treated and respected as individuals. We observed some very responsive and compassionate support and saw people were treated with respect and dignity. A person told us they were always made to feel important and that they mattered. We observed a person saying to staff, “Thank you for reassuring me and answering my questions with honesty.” People had the opportunity to provide feedback about their care experiences and were involved in the planning and review of their care. People told us they had good access to healthcare, and we saw evidence of medical advice and attention being sought in a timely and appropriate way.

Staff understood the vision and values of the service. They described working in a person-centred way to ensure support was personalised, flexible, and adapted to each person’s level of need. All engagement we observed between staff and people was positive and warm. Staff practice and communication demonstrated they knew people well. The registered manager told us there was an holistic approach to assessing people's care needs and planning the support they required. Staff had received training about person-centred approaches to care, and equality and diversity and both were embedded in every day practice and service values.

People’s needs were assessed using evidence-based guidance to achieve good outcomes. For example, the Malnutrition Universal Screening Tool (MUST) was used to monitor people’s risk of malnutrition and Braden assessments had been completed to assess people’s skin integrity. This information was reflected and recorded in their care and risk management plans. There was evidence of reviews undertaken by health and social care professionals such as Speech and Language Therapists (SALT) and processes were in place to ensure that peoples’ needs were delivered in line with professional standards. Care records showed that people had access to routine and specialist health care appointments and a GP visited or undertook telephone consultations weekly. Advice and guidance given to people following reviews and health appointments was recorded in their individual care notes. Care records showed that guidance provided by health care professionals was implemented.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.