Royal Garden Hotel

On this page

• Overview
• Person-centred Care
• Care provision, Integration and continuity
• Providing Information
• Listening to and involving people
• Equity in access
• Equity in experiences and outcomes
• Planning for the future

Everyone we spoke to said they had very good care. The registered manager and staff listened to people and people had input into their care. People’s care was person centred and flexible. People maintained their independence with support from staff and the registered manager. Health care professionals visited regularly.

This service scored 71 (out of 100) for this area. Find out what we look at when we assess this area and How we calculate these scores.

We did not look at Person-centred Care during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Care provision, Integration and continuity during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Providing Information during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Listening to and involving people during this assessment. The score for this quality statement is based on the previous rating for Responsive.

We did not look at Equity in access during this assessment. The score for this quality statement is based on the previous rating for Responsive.

People had access to health care professionals, for example a local GP held a telephone ‘ward round’ every week, and the registered manager said they had good support from the local surgery. The registered manager told us they assessed people before they came to live at the home to ensure they could be safely supported. This ensured they could provide the best care for people. There were plans in place for people if their needs became more than could be managed at the home.

There were residents’ meetings held at the home and people had frequent opportunities to give feedback to the registered manager. People and their relatives were encouraged to use online feedback websites and the registered manager responded to reviews left for the home. Staff were trained in equality and there were no exclusions based on protected characteristics at the home.

Various diets were catered for, either for religious reasons, health needs, or personal choice. People were also able to order takeaway meals if they wished. People all said they were happy at the home and there were no complaints.

We did not look at Planning for the future during this assessment. The score for this quality statement is based on the previous rating for Responsive.