26 September 2013
During a routine inspection
We saw the home was clean and appropriately maintained. The manager showed us the refurbishment schedule for those areas of the home which required updating. We saw there was a current infection control policy and the manager told us they were the infection control lead. We spoke with three members of staff and the manager, all of whom said they had received infection control training. Everyone we spoke with told us the home was always clean. One person said 'everywhere is nice and clean. I help them with my room on Mondays'.
We found there was a duty roster system, which detailed planned cover and the arrangements in place to manage short term absence. We looked at records of care, staff records and records relating to the running of the home. These contained all relevant required information and were stored securely.
We spoke with two families of people who used the service. They told us they did not have any issues regarding the quality of the service provided. One relative said 'I have always found it very welcoming. A home from home, I couldn't fault it'. Another relative told us their relative was 'very, very happy there'. They added 'I feel the staff there are an extension of our family'.