• Care Home
  • Care home

Albemarle Hall Nursing Home

Overall: Good read more about inspection ratings

4 Albemarle Road, Woodthorpe, Nottingham, Nottinghamshire, NG5 4FE (0115) 960 7339

Provided and run by:
Albemarle Hall Limited

Important: The provider of this service changed. See old profile

Latest inspection summary

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Background to this inspection

Updated 8 January 2020

The inspection

We carried out this inspection under Section 60 of the Health and Social Care Act 2008 (the Act) as part of our regulatory functions. We checked whether the provider was meeting the legal requirements and regulations associated with the Act. We looked at the overall quality of the service and provided a rating for the service under the Care Act 2014.

Inspection team

The inspection was carried out by one inspector, an inspection manager and a specialist nurse advisor.

Service and service type

Albemarle Nursing Home is a ‘care home’. People in care homes receive accommodation and nursing or personal care as single package under one contractual agreement. CQC regulates both the premises and the care provided, and both were looked at during this inspection.

The service had a manager registered with the Care Quality Commission. This means they and the provider are legally responsible for how the service is run and for the quality and safety of the care provided.

Notice of inspection

This inspection was unannounced.

What we did before the inspection

We reviewed information we held about the service such as notifications. These are events which happened in the service that the provider is required to tell us about. The provider was not asked to complete a provider information return prior to this inspection. This is information we require providers to send us to give some key information about the service, what the service does well and improvements they plan to make. We sought feedback from the local authority who monitor the care and support people received and Healthwatch Nottinghamshire. Healthwatch is an independent consumer champion that gathers and represents the views of the public about health and social care services in England. We used all this information to plan our inspection.

During the inspection

We spoke with two people living there and three visitors/family members. We spoke with the registered manager, clinical lead, one registered nurse and six members of the staff team. We also spoke with a healthcare professional visiting at the time of our inspection. We used the Short Observational Framework for Inspection (SOFI). SOFI is a way of observing care to help us understand the experience of people who could not talk with us. We reviewed a range of records about people's care and how the service was managed. This included four people's care records and associated documents including risk assessments and a sample of medicines records. We looked at records of meetings, both for the staff team and the people using the service, staff training records and the recruitment checks carried out for a new staff member employed since our last visit. We also looked at a sample of the providers quality assurance audits the management team had completed.

After the inspection

The manager provided us with further evidence to demonstrate compliance with the regulations.

Overall inspection

Good

Updated 8 January 2020

About the service

Albemarle Hall Nursing Home was providing personal and nursing care to 27 people at the time of the inspection. The service operates within an adapted building and can support up to 28 people.

People’s experience of using this service and what we found

Staff kept people safe from avoidable harm and risks associated with people’s care and support had been identified, assessed and managed. People were supported with their medicines safely and in line with the prescriber’s instructions. There were sufficient numbers of suitable staff to keep people safe and meet their care and support needs in a timely manner. Staff followed the providers infection control policy and the registered manager made sure lessons were learned when things went wrong.

People’s care and support needs had been assessed prior to the moving into the service and comprehensive plans of care had been developed. The staff team had the experience, skills and knowledge to meet people’s needs and they supported people to access relevant healthcare professionals and live healthier lives. People were supported to eat and drink enough to maintain a balanced diet and staff knew people’s preferences well.

People were provided with a comfortable place to live though some areas were rather stark and sterile looking. We received evidence following our visit to confirm this had been addressed. People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.

Staff treated people with kindness and their privacy and dignity were respected. People were involved in making decisions about their care and support, and their consent to care was always obtained. Concerns were taken seriously and handled in line with the providers complaints procedure. People’s wishes at the end of their life had been explored and followed.

Systems were in place to regularly monitor the service provided. Staff felt supported by the registered manager and their thoughts on the service were sought. People, their relatives and staff were involved in how the service was run through meetings, the use of surveys and day to day conversations with the registered manager and the staff team. The registered manager worked in partnership with others to make sure people received safe care and support.

For more details, please see the full report which is on the CQC website at www.cqc.org.uk

Rating at last inspection

The last rating for this service was good (published 21 June 2017).

Why we inspected

This was a planned inspection based on the previous rating.

Follow up

We will continue to monitor information we receive about the service until we return to visit as per our re-inspection programme. If we receive any concerning information we may inspect sooner.