New Age Care

Updated 5 September 2024

Date of assessment: 17 September 2024 to 24 September 2024. We found one breach of the legal regulations in relation to governance. Governance systems had not either identified or promptly resolved the concerns we found at this assessment. These included in relation to the safe administration of people’s medicines, how effectively lessons were learned, consistency of care planning and required further development of some policies, such as those to safeguard people and staff. Some improvements had been made in how safe and effective the service was, but further development was still required to the way people’s safety was managed. However, staff were safely recruited and people were supported to have choice and control and people could give feedback on their care. Health and social care professionals gave us examples of good outcomes achieved by people as a result of the care provided by New Age Care. We have asked the provider for an action plan in response to the concerns found at this assessment. This service has been in Special Measures since 06 April 2023. The provider demonstrated improvements that have been made. The service is no longer rated as inadequate overall or in any of the key questions. Therefore, this service is no longer in Special Measures.

Updated 5 September 2024

Some people told us they did not always have their care calls as assessed and planned. However, other people told us they could rely on the staff caring for them to provide the care agreed, at the times agreed. Most people and relatives told us care was provided by a consistent staff team who had developed caring relationships with staff and who knew people’s safety needs well. However, other people said they did not always receive care from staff who regularly cared for them. People gave us examples showing how staff had supported them so their physical and well-being needs were met. People valued the support they received to continue doing social activities they enjoyed. People were involved in deciding what care they wanted to maintain their safety. While the people we spoke to expressed that they were generally happy with their care, our assessment found elements of care did not meet the expected standards.