We carried out a review of the data available to us about Radis Community Care (Honey Tree Court) on 6 July 2023. We have not found evidence that we need to carry out an inspection or reassess our rating at this stage.
This could change at any time if we receive new information. We will continue to monitor data about this service.
If you have concerns about Radis Community Care (Honey Tree Court), you can give feedback on this service.
Radis Community Care (Honey Tree Court) is a domiciliary care agency. It provides personal care to people living in their own flats within an extra care housing scheme. It provides a service to older people. There were 24 people receiving a personal care service at the time of our inspection.
Not everyone who used the service received personal care. CQC only inspects where people receive personal care. This is help with tasks related to personal hygiene and eating. Where they do we also consider any wider social care provided.
People’s experience of using this service and what we found
People told us they felt safe when staff supported them. The service assessed risks to people to keep them safe. Staff were recruited safely. Medicines were managed safely. Staff were trained and followed clear policies and procedures on infection control that met relevant national guidance
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice. Staff received training and regular support to be effective in their roles. Staff supported people to access the healthcare services they needed to maintain good health.
People told us staff were kind and caring. The staff treated people with dignity and respect and their independence was promoted.
Care plans recorded people's needs and preferences and how they liked to be supported. Staff wrote about people in a respectful way. There was a complaints procedure in place.
Some improvements were needed to checks and audits to ensure governance systems were effective. We have made a recommendation about audit processes.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
This service was registered with us on 20 December 2021 and this is the first inspection.
Why we inspected
The inspection was prompted in part due to concerns received about safeguarding incidents. A decision was made for us to inspect and examine those risks.
Please see the safe section of this full report.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.