About the service Cecil Court is a care home that provides accomodation and personal care for up to 45 older people in one adapted building. At the time of our inspection there were 43 people using the service including those living with dementia.
People's experience of using this service and what we found
At the previous inspection Cecil Court had participated in the 'My Life' project that researched the effectiveness of individual biographical reminiscence films for people with dementia. We saw first-hand the positive effect these film biographies had in greatly enriching people's quality of life and reducing their anxiety. This has now been further developed by the home participating in the development of a ‘My Life’ TV channel that provides people with dementia and others with access to topics identified as of interest to them, whenever they wish.
The home was excellently led and managed in a positive, open, and transparent way and had an inclusive culture. The provider’s vision and values were clearly set out and staff understood and followed them. Areas of responsibility and accountability for staff and management were clearly defined, and an outstanding service was provided that was regularly reviewed. There were thorough audits conducted, and records kept up to date. Whenever opportunities arose, community links and working partnerships were established and maintained to minimise people’s social isolation. The provider met Care Quality Commission (CQC) registration requirements. Healthcare professionals said that the service was very well managed and met people’s needs in a professional, open, caring and friendly manner.
We were told by people using the service, their relatives and staff that Cecil Court was a safe place to live and for staff to work. Any risks to people were regularly assessed, reviewed and minimised meaning they were able to take acceptable risks, and enjoy their lives in a safe way. Safeguarding concerns, accidents, and incidents were reported, investigated and recorded. There were enough staff to meet people’s needs and support them appropriately. Staff were suitably recruited and trained including how to safely administer medicines. The home used Personal Protection Equipment (PPE) safely, effectively and the infection prevention and control policy was up to date.
People were supported to have maximum choice and control of their lives and staff supported them in the least restrictive way possible and in their best interests; the policies and systems in the service supported this practice.
For more details, please see the full report which is on the CQC website at www.cqc.org.uk
Rating at last inspection
The last rating for this service was Good (published 14 June 2018). The overall rating for the service remains good. This is based on the findings at this inspection.
Why we inspected
This inspection was prompted by a review of the information we held about this service.
We looked at infection prevention and control measures under the Safe key question. We look at this in all care home inspections even if no concerns or risks have been identified. This is to provide assurance that the service can respond to COVID-19 and other infection outbreaks effectively.
We did not inspect the key questions of effective, caring and responsive.
For those key questions not inspected, we used the ratings awarded at the last inspection to calculate the overall rating.
You can read the report from our last comprehensive inspection, by selecting the ‘all reports’ link for Cecil Court on our website at www.cqc.org.uk.
Follow up
We will continue to monitor information we receive about the service, which will help inform when we next inspect.